Feedback Form (For Guests)

Thank you for using GuruGuru Guide. It is our great pleasure to provide you the best quality of service at all times.

This is a feedback form for the guests. Please select the appropriate category, fill the form and send it to the address mentioned below. We would love to hear about your thoughts, concerns or problems with anything so we can improve.

Your feedback will be reviewed and we will contact the e-mail address provided by you with the information regarding the solution of the problem and the response policy.

GuruGuru Guide Team -

Inquiries about urgent issues such as reservation flow

For booking, settlement, cancellation, etc.
If you have a problem with the booking flow, please send us urgent feedback via this form or contact us directly at

Opinions and Requests regarding visual, comfort or other system failures

Feedback about website, messaging system and automatic e-mails, etc.

Opinions and Requests regarding overall services

Regarding the plans you wish to publish, particular guide that you are looking for, interaction with guides, etc.

Feedback form for the guides (in Japanese)

Click here if you are not a guest using GuruGuru Guide but would like to provide the feedback about your personal experiences from a guide's perspective about the app or the services (only available in Japanese)

* Personal information received in this form will be used only for the purpose of resolving the concerns provided by you and for the purpose of answering.
We would like to express our sincere appreciation for your assistance in completing this form and using GuruGuruGuide. Your honest feedback will help us serve you better in the future.